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Privacy Policy

AV TECH SMART SOLUTIONS LTD

Last updated on 11 February 2022

This website is operated by AV TECH SMART SOLUTIONS LTD. The privacy of our users is extremely important to us and therefore we encourage all users to read this policy very carefully as it contains important information regarding:

  • Who we are;
  • How and why we collect, store, use, and share personal information;
  • Your rights about your personal information; and
  • How to contact us and supervisory authorities in the event that you have a complaint.
Who we are

AV TECH SMART SOLUTIONS LTD (‘we’ or ‘us’) collect, use, and are responsible for storing certain personal information about you. When we do so, we are regulated under the General Data Protection Regulation which applies across the European Union (including the United Kingdom) and we are responsible as a ‘controller’ of that personal information for the purposes of those laws.

The personal information we collect and use

a. Personal information you provide to us

We collect the following personal information that you provide to us:

  • Name
  • E-mail Address
  • Company Registration and VAT Number
  • Contact Phone Number

Please let us know if any of this information changes so we can keep our records up to date.

For the purpose of clarity, AV Tech Smart Solutions Ltd does not share your data with any third party as set out in the “ Who might we share your information with?” section of this policy.

b. Personal information you provide about third parties

If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:

  • If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:
  • Shall receive any data protection notices on their behalf; and
  • Shall consent on their behalf to the transfer of their personal data abroad.

c. Monitoring and recording communications

We may monitor communications such as emails and telephone calls for the following purposes:

  • Quality Assurance
  • Training
  • Fraud Prevention
  • Compliance
How we use your personal information

We collect information about our users for the following purposes:

To identify users and manage their accounts; process the subscriptions; conduct research; statistical analysis and behavioral analysis. Products and services: send you newsletters and marketing communications; respond to your questions and concerns; improve our website and services.

From time to time, we may also use your personal information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will only use data collected from the time of the policy change for these new purposes.

Who your information may be shared with

You agree that we have the right to share your personal information with the following :

  • AV Tech Smart Solutions Ltd team members and sub-contractors- for the purposes of providing services to you.
  • Service Providers such as SendInBlue – E-mail processor Hostinger – Our hosting provider Google Analytics, Optimize, and Amplitude – The analytics tools that assist us in the improvement and optimization of our site.

Additionally, we may share your information with the relevant following third party :

  • To law enforcement agencies in connection with any investigation to help prevent unlawful activity.
  • To the prospective buyer or seller of such business or assets in the event of selling or buying business or assets.

Marketing

We would like to send you information about products, services, offers, competitions and our business which may be of interest to you. Such information could be sent by post, email, telephone, text message, or automated call.

We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information (i.e. on purchase, signing up for a newsletter, entering a competition, etc). If you do opt in to receive such marketing from us you can opt-out at any time (see ‘What rights do you have?’ below for further information). If you have any queries about how to opt-out, or if you are receiving messages that you do not want, you can contact us using the details provided below.

Required personal information

The provision of the following information is required from you:

  • Name
  • E-mail Address
  • Business Registration and VAT Number
  • Phone Number

This is to enable us to do the following:

Name, Address, and Registration – For billing purposes

E-mail Address- For receipt purposes and also for product-related information

We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

How long your personal information will be kept

We will hold your personal information for a maximum of 90 days after the end of your subscription unless obligations to our regulators require otherwise or we are required to remove such data from our records

These periods are no longer than necessary in each case.

Reasons we can collect and use your personal information

We rely on the following as the lawful basis on which we collect and use your personal information:

  1. Consent;
  2. Contract;
  3. Legal obligation;
  4. Vital interests;
  5. Public task.

On the basis of your information, we create your account, generate an invoice, prepare your statistics, and also provide marketing communications relating to your free trial and upgrade your plan.

Keeping your information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.

We will also use technological and organizational measures to keep your information secure. These measures may include the following examples:

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security data breach where we are legally required to do so.

Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason, we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.

Transfers of your information out of the EEA

We will not transfer your personal information outside of the EEA at any time.

What rights do you have?

Where the processing of your personal data is based on consent, you can withdraw that consent at any time.

Under the General Data Protection Regulation, you have a number of important rights free of charge. In summary, those include rights to:

  • Fair processing of information and transparency over how we use your personal information
  • Access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
  • Require us to correct any mistakes in your information that we hold
  • Require the erasure of personal information concerning you in certain situations
  • Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
  • Object at any time to processing of personal information concerning you for direct marketing
  • Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
  • Object in certain other situations to our continued processing of your personal information
  • Otherwise, restrict our processing of your personal information in certain circumstances
  • Claim compensation for damages caused by our breach of any data protection laws

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individual rights under the General Data Protection Regulations (http://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/)

If you would like to exercise any of these rights please:

  • Email, call, or write to us
  • Let us have enough information to identify you
  • Let us have proof of your identity (a copy of your driving license, passport, or a recent credit card/utility bill)
  • Let us know the information to which your request relates

Changes to the privacy policy

This privacy policy was published on 11th February 2022 and last updated on 12th February 2022.

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website. We will also attempt to notify users of any changes by:

  • A notice on the website header

Contacting us

If you have any questions about this Privacy policy or the information we hold about you, please contact us by: