Privacy Policy

Last updated on 15 September 2025

1. Introduction

AV Tech Smart Solutions Ltd (“the Company”, “we”, “us”, or “our”) is committed to protecting the privacy and security of personal data. This Privacy Policy explains how we collect, use, store, and protect personal information when providing our outsourcing, accounting, and software development services, as well as when individuals visit our website or communicate with us.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Company Name: AV Tech Smart Solutions Ltd
Registered Office: Unit 2, Second Way, Wembley, London, England, HA9 0YJ, United Kingdom
Email: contact@avtechsolutions.co.uk
Telephone: +44-7538-091720
Website: www.avtechsolutions.co.uk

We provide expert remote talent and outsourced services, including accounting, finance, and software development solutions, to clients in the United Kingdom and abroad.

3. Personal Data We Collect

We may collect and process the following personal data depending on our relationship with you:

A. Client and Business Contact Data
– Name, job title, company name
– Contact information (email, phone, address)
– Financial or transactional information
– Communication records

B. Consultant and Employee Data
– Identification details, contact, and bank info
– Professional experience and references
– System access logs

C. Website and Communication Data
– IP address, browser type, and usage data
– Cookies and analytics information

4. How We Collect Data

We collect data through:
– Direct interactions (client onboarding, job applications)
– Automated means (website visits, emails)
– Third-party sources (referrals, LinkedIn, partners)

5. How We Use Personal Data

We use personal data to:
– Provide and manage our outsourcing and consultancy services
– Manage client accounts and payments
– Communicate with clients and partners
– Recruit and manage consultants and employees
– Ensure data security and compliance
– Comply with legal and contractual obligations

We do not sell or share personal data for marketing purposes.

6. Lawful Basis for Processing

We rely on the following lawful bases:
– Contractual necessity
– Legal obligation
– Legitimate interests
– Consent (where applicable)

7. Data Access and Transfers

Our consultants and employees may access client and personal data remotely from the United Kingdom and India. Such access is considered an international data transfer under UK GDPR.

We ensure data is transferred securely using:
– Standard Contractual Clauses (SCCs) approved by the ICO
– Encryption and secure VPN access
– Restricted access to authorised personnel only
– Strict confidentiality and data processing agreements

We continuously review our technical and organisational measures to ensure adequate protection of data accessed internationally.

8. Data Retention

We retain personal data only as long as necessary for contractual, legal, or operational purposes. When retention periods expire, data is securely deleted or anonymised.

9. Data Security

We implement administrative, technical, and physical safeguards to protect personal data:
– Encryption of communications and storage
– Multi-factor authentication
– Security audits and access control
– Secure cloud infrastructure

Remote staff in India or other regions access client data only through company-managed systems and are prohibited from storing data locally.

10. Cookies and Website Analytics

Our website uses cookies and analytics tools to improve user experience and performance. You can manage or disable cookies through your browser settings.

11. Your Rights

Under UK GDPR, you have the right to:
– Access your personal data
– Correct or delete data
– Restrict or object to processing
– Data portability
– Withdraw consent
– Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, contact us at: contact@avtechsolutions.co.uk

12. Data Sharing with Third Parties

We may share limited personal data with:
– Service providers or contractors engaged in our operations
– Legal, regulatory, or financial authorities as required
– Clients or partners for project delivery under confidentiality terms

All third-party processors are bound by UK data protection obligations.

13. International Data Transfers

When personal data is accessed by consultants located in India or other countries, we ensure compliance through:
– UK-approved SCCs
– Encryption and VPN access
– Employee confidentiality undertakings
– Ongoing compliance monitoring and audits

14. Changes to this Policy

We may update this Privacy Policy periodically to reflect changes in law or our operations. The latest version will always be available on our website.

15. Contact Information

For questions or data access requests, contact:

AV Tech Smart Solutions Ltd
Email: contact@avtechsolutions.co.uk
Telephone: +44-7538-091720
Effective Date: 15 September 2025
Version: 1.4